Giving Travellers More Consumer Rights

By | Category: Travel news

You will know that the EU legislated some time ago so that you have redress against delays and cancellations when you fly. Those of you booking package holidays (where the flight and accommodation parts are sold as a package) have long been protected by the ATOL bonding scheme.
Now the EU has legislated to improve those who us who take cruises, travel on ferries or spend time on inland waterways. Attempts were made to expand the legislation to cover other transport forms that travellers use such as bus and coach but this hasn’t happened so they will still be less well protected than the rest of us.
Don’t get too excited though. It may take up to 2 years for the legislation to become law.
When eventually it is introduced there will be guarantees in the event should the voyage you are booked on be cancelled or delayed by more than 90 minutes. (just like the legislation covering airlines) If cancellations or delays occur, you will be entitled to snacks or meals and accommodation for up to 3 nights. There will also be monetary compensation that will vary depending on the length of the delay. On top of this there will be all of the providers will have to have complaint handling mechanisms although in my experience just about every cruiseline has some system of monitoring this. And you’ll have to be given regular updates letting you know the situation about any delay or cancellation that you might be involved in. Each EU country will also have to have a national body who will monitor the application of the legislation and act as a consumer clearing house for complaints, something like Passenger Focus that monitors rail travel and the Air Transport Users Council that looks after airline passenger rights.

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