Airlines and Misleading Advertising

By | Category: Travel rumblings

A couple of years ago there was a justified outcry about the way certain airlines advertised their products. Free seats turned out not to be free because taxes and surcharges were added. The EU stepped in with legislation and it became more transparent but it took a while for it to happen.
Now the EU has completed a review of how it has changed and how transparent airline pricing is. 115 websites out of the 137 that the EU looked at have changed. 52 airlines have been given a clean bill of health by the EU Consumer Commissioner, Meglena Kuneva. Here are some, however, that are misleading in the view of the EU.
Emirates, Turkish Airlines, Royal Air Maroc, Aeroflot, Northwest and Olympic are on the list. Another group which does include British Airways and Air France/KLM are said to be holding talks with the Commission about their websites accuracy.
This is the bit I don’t follow. I have flown a lot on those three airlines and book directly on the websites. Other than the surcharge imposed for using a credit card (which you can’t put upfront because it depends which credit or debit card you use) I haven’t had a problem. In fact many airlines have followed the BA model by giving you the flights throughout the day or either side of the day so that you can see if you can save money.
There are some airlines like flybe where the price is not on the main part of the page when you look for a flight but to the side where you see how much it goes up by when taxes and surcharges are added on. That I have found irritating and flybe hasn’t had my custom for a few years because although I check their website regularly, they have yet to be cheaper than competitors.
So beware of some but this is a case where legislators have actually done some good for us, the traveller.

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