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Spotlight

The shock of the loo

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Patricia Cleveland-Peck investigates one of the necessary hazards of a travel writer and holidaymaker’s life.

Customer service wins


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A United flight taxing on the runway

Those who fly with United will have a greater influence on how staff will be rewarded. Bad service and bad customer satisfaction ratings should mean lower pay cheques.

Hotel baths


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Are baths being designed by twenty somethings or fitness trainers who don’t have problems getting into and out of baths?

Why not?


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On Tuesday, Tim Farron MP asked the Department of Transport what information the Department for Transport holds on the amount of compensation for delayed and cancelled flights. Answer – none.

The importance of customer service in travel


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About $500,000 of the annual bonus of CEO of United Airlines, Oscar Munoz, is payable as a result of customer satisfaction. What’s the betting that this may not be paid out?

How adventurous are British holidaymakers?


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Overall, the UK finished in the top ten and Ireland completed the last spot in the top twenty but are we both as adventurous or, as unadventurous, as the figures indicate?